The power of talk: Exploring the effects of streamers’ linguistic styles on sales performance in B2B livestreaming commerce

Information Processing & Management(2023)

引用 6|浏览12
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摘要
•Theorizing and evaluating the role of streamers in B2B livestreaming commerce.•Streamer's linguistic style is a key driver of B2B livestreaming sales performance.•Propose a deep learning-based method to extract three speech acts of live streamers.•Assertive, expressive, and directive speech acts differentially affect online sales.•Product novelty and categories moderate the effectiveness of the three speech acts.
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关键词
Livestreaming commerce,B2B markets,Linguistic styles,Speech acts,Text mining
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