Methodological proposal for the integration of a document management system based on NTC ISO 9001, NTC GP1000 and ISO / IEC 17025

This study emphasizes the identification of the critical aspects of the documentary management of the National Laboratory of Veterinary Diagnosis (LNDV) belonging to the Colombian Agricultural Institute (ICA). with respect to the references NTC ISO 9001, NTCGP 1000 and ISO / IEC 17025, identifying the management models that allow its integration to strengthen the documentary management of the entity and structuring a methodological proposal of integration during the period from 2014 to 2016. The importance of this research is framed in the generation of new knowledge on models of integration of management systems from a qualitative study, in which it is concluded that the critical aspects found cause failures in the executions that correspond to the documentary management and belong to the different structural processes of the management systems, in which its causes and consequences are associated to the following normative components: knowledge, training and awareness, standards and laws, planning, responsibility and authority, process management, resources for sustenance management systems, document control procedures and implementation. That is to say, if one of these components has shortcomings in the process-based approach, proposed by the management systems with which the entity is certified, the causes and consequences of these are reflected in each of the interactions and functional hierarchies of the entity. The final product was elaborated a methodological proposal, which is based on the high-level structure as a method for its construction and is expected to allow the integration of management systems under study.