Impact of public transport disruption on access to healthcare facility and well-being during the COVID-19 pandemic: A qualitative case study in Metro Manila, Philippines

•Impact of a prolonged public transport disruption on access and well-being.•Healthcare professionals and patients experience disparities in access and well-being.•Disparity in impact due to varying levels of resistance, resilience and vulnerability.•Emotional, life satisfaction and needs-fulfillment dimensions of well-being.•Two-step model on the pathways from disruption to impact on access and well-being.