Proactive AIOps through digital twins.

The rise of advanced IT environments (IT ·Envs) that meet ever increasing user expectations on software quality necessitates innovative practices in the development and operation of software-intensive systems. DevOps teams find themselves searching for ways to deliver value by attacking operational challenges that tend to overwhelm human capabilities. Most of these challenges relate to the structural and behavioural complexities of modern IT·Envs. While the former concerns the orchestration of multiple technologies, the latter involves the exploitation of the huge data streams produced that are integral to DevOps activities. As automation, autonomy, and artificial intelligence technologies are maturing and permeating various activities in the software development lifecycle, opportunities arise from their integration with DevOps practices to improve risk mitigation, root cause analysis, problem resolution, and operational optimization in IT·Envs. This CASCON x EVOKE 2021 workshop discussed challenges and opportunities in developing proactive AIOps through digital twin technologies.