Acceptance of Common Service Centers versus Self-service e-Government Portal: An Uncertainty Reduction Perspective.

IFIP International Conference on e-Business, e-Services, and e-Society (I3E)（2022）

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摘要

Developments in the information and communication technologies (ICT) in the past two decades have enabled organizations to deliver services with greater transparency and lower cost.

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关键词

common service centers,acceptance,uncertainty,self-service,e-government

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