Proposals and Evaluations of Robotic Attendance at On-site Network Maintenance Works

While the introduction of softwarelization technologies such as software-defined networking and network function virtualization transfers the main focus of network management from hardware to software, network operators still have to deal with various and numerous network and computing equipment located in network centers. Toward fully automated network management, we believe that a robotic approach will be essen-tial, meaning that physical robots will handle network-facility management works on behalf of humans. This paper focuses on robotic assistance for on-site network maintenance works. Currently, for many network operators, some network maintenance works (e.g., hardware check, hardware installa-tion/replacement, high-impact update of software, etc.) are outsourced to computing and network vendors. Attendance (witness work) at the on-site vendor's works is one of the major tasks of network operators. Network operators confirm the work progress for human error prevention and safety improvement. In order to reduce the burden of this, we propose three es-sential works of robots, namely delegated attendance at on-site meetings, progress check by periodical patrol, and remote monitoring, which support the various forms of attendance. The paper presents our implementation of enabling these forms of support, and reports the results of experiments conducted in a commercial network center.