Using Performance Predictions to Evaluate Two-factor Authentication Setup Processes
Proceedings of the Human Factors and Ergonomics Society Annual Meeting(2021)
摘要
Low user adoption due to usability issues during setup is one of the primary challenges facing two-factor authentication implementations. A method which could quickly provide performance predictions for two-factor authentication setup processes would help create opportunities for iterative improvements during the design phase. These improvements can lead to increased human performance in the two-factor authentication setup processes once implemented and may help address some of the usability challenges that plague two-factor authentication user adoption efforts. Various software-based prediction tools can help simulate human performance and analyze underlying usability issues. The challenge is to evaluate human performance quickly and iteratively in two-factor authentication setup processes to help improve the usability of the processes during the design phase. We demonstrate rapid software-based performance predictions for three two-factor authentication setup processes and compare them to previously published human performance data for insights.
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