Ride-Hailing as Accessible Transit

In this chapter, we examine the potential of ride-hailing services to address the transportation challenges of blind people in metropolitan India. Through a qualitative study, which included both interviews and observations, we examined how blind people in metropolitan India used ride-hailing to get around, what they perceived as the benefits of the services, some of the challenges they experienced while using them and how they compared to other modes of transportation (e.g., buses and auto-rickshaws). Finally, we discuss some improvements to enhance the ride-hailing experiences of blind people in India and also highlight the relevance of our findings by situating them in the Indian context.