Making a Building Smart with a Co-Created and Continuously Evolving Enjoyable Service Entity-Insights from a Collaborative Study

Buildings shape cities as those cities grow from and nurture people living and working within the built environment. Thus, the conceptualization of smart building should be brought closer to the smart city initiatives that particularly target ensuring and enhancing the sustainability and quality of urban life. In this paper, we propose that a smart building should be interlinked with a smart city surrounding it; it should provide good experiences to its various occupants and it should be in an ongoing state of evolving as an ecosystem, wherein different stakeholders can join to co-produce, co-provide and co-consume services. Smart buildings require a versatile set of smart services based on digital solutions, solutions in the built environment and human activities. We conducted a multiphase collaborative study on new service opportunities guided by a Design Thinking approach. The approach brought people, technology, and business perspectives together and resulted in key service opportunities that have the potential to make the buildings smart and provide enjoyable experience to the occupants who support their living and working activities in smart cities. This paper provides the resulting practical implications as well as proposes future avenues for research.