Research on Comprehensive Evaluation of Service Capability of the Third-Party Logistics Suppliers with AHP and Gray Entropy Theory

To solve the problem of third-party logistics (3PL) evaluation and selection, a hybrid method with AHP and gray theory is proposed. First, the literature review about the 3PL evaluation method and technology is introduced. Furthermore, TPL comprehensive service capability evaluation system is established from aspects of service, time, cost and enterprise qualification. Besides, a comprehensive evaluation model process with gray entropy and AHP is introduced. Finally, a detailed evaluation process of 3PL supplier service capability in F company is introduced by an example, and the results show that the evaluation method in the paper is helpful to choose the TPL for logistics outsourcing.