Drifting Towards a New HCI Field: A Review of 10 Years of HWID Research

Over the last decade, empirical relationships between work domain analysis and HCI design have been identified by much research in the field of Human Work Interaction Design (HWID) across five continents. In this paper, we review 142 papers about HWID from workshops, conferences, journals and Springer books from 2005 up to and including 2015. Using bibliometric techniques, text-mining and co-word analysis, we discover patterns and articulate information that drifts towards a new HCI field, formed around research on the relationships between work analysis and interaction design. Our findings reveal two major opportunities for design research in the work domain: a) human-centered design approaches for specific work domains (workplaces, smart workplaces); b) visions of new roles for workplaces that enhance both work practice and interaction design. Drifting towards new HCI fields opens up new possibilities.