Sociodemographic Characteristics and Patient and Family Experience Survey Response Biases

Background: Enhancing Patient and Family Experience (PFE) is a priority in health care. Sociodemographic differences have been shown to impact health outcomes and experiences, but there is limited research on biases introduced from differential rates of PFE survey completion across various populations. This study’s objective was to assess survey completion rates across race/ethnicity, English proficiency, and socioeconomic status. Methods: This retrospective study analyzed Cincinnati Children’s Hospital Medical Center (CCHMC)’s PFE ambulatory survey data collected January 1 – July 31, 2019. National Research Corporation (NRC) Real-Time administered the surveys. Outcomes of interest were 1) survey response (answer ≥1 question), 2) …