The Construction and Validation of the Dimensions and Scale of Service Quality of The Police Service

There is a scarcity of literature on the service quality of the public sector. This is particularly true for the police agencies. A rating scale has been introduced by some texts on other professions, but hardly for the sector of public service. This results in the lack of an appropriate rating scale for the police agencies. This paper is an attempt to explore the dimensions and rating scale of the SERVQUAL service quality model in combination with the quality service rating scales of other professions and the sector of public service. The findings from this research are expected to serve as a reference for the police agencies for upgrading the service quality of the police. involved in seeking other social media users' attention. Through four OAG games (two with students and two with researchers), we confirmed the differences in posting and evaluation behaviour between young university students and adult researchers.