Information Technology Issues in Jordan

In this chapter, we report organizational, technological and individual information technology (IT) issues of Jordanian IT workers. Based on our survey, security and privacy, IT reliability and efficiency, business productivity and cost reduction, revenue-generating IT innovations, and alignment between IT and business are the top five crucial organizational IT issues in Jordan. Networks and communications, business intelligence and analytics, business process management systems, collaborative and workflow tools, and big data systems are the top technology issues. Jordanian IT employees seem to be satisfied with their jobs, and their workload is manageable. They exhibit satisfactory levels of job security and plan to remain in the current job and the IT profession.