Addressing the Influence of End User Human Aspects on Software Engineering

We outline some of the key challenges in supporting diverse human aspects of end users in software engineering. This includes examples of age, gender, physical and mental challenges, human values, personality, emotions, language and culture. We review key related work from a range of disciplines, and propose an initial taxonomy of end user human aspects that need careful consideration throughout the software engineering life cycle. Finally we outline a research road map of key areas requiring further investigation and work.