Patient Portal Messaging for Asynchronous Virtual Care During the COVID-19 Pandemic: Retrospective Analysis.

Ming Huang,Aditya Khurana,George Mastorakos,Andrew Wen,Huan He,Liwei Wang,Sijia Liu,Yanshan Wang,Nansu Zong,Julie Prigge,Brian Costello,Nilay Shah, Henry Ting,Jungwei Fan,Christi Patten,Hongfang Liu

JMIR human factors（2022）

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摘要

During the COVID-19 pandemic, patients increased portal messaging utilization to address health care issues about COVID-19 (in particular, symptom self-assessment and tests and results). Trends in message usage closely followed national trends in new cases and hospitalizations. There is a wide disparity for minority and rural populations in the use of PGMs for addressing the COVID-19 crisis.

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COVID-19,asynchronous communication,digital health,health care,healthcare,pandemic,patient portal,patient portal message,remote healthcare,utilization,virtual care

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