The effect of communication mode for strategy implementation on water service provision in kakamega county, kenya

Strategy communication mode can create a great difference between goal attainment and its shortfalls. Strategy implementation is at the basis of success / failure and be ascribed to a number of reasons, including greater likelihood of failures in implementing strategies; higher complexity in the process of strategy implementation; strategy implementation being considered to be less glamorous than formulation; and practical difficulties in research involving middle-level managers. This study sought to establish the effects of strategic implementation on water service provision in Kakamega County, Kenya. The study was guided by the following objective: To assess the effect of Communication mode for strategy implementation on urban water service provision in Kakamega County, Kenya. This study was anchored on the systems theory and the resource-based theory. This study adopted mixed method design. This study was carried out in Kakamega County, targeting 176 employees of Kakamega County Urban Water and Sanitation Company. The study adopted stratified sampling whereby each staff category was sampled separately. Nevertheless, Krecjie and Morgan formulae was adopted to sample each category. Therefore, the study sample size was 130. A semistructured questionnaire was used to collect primary data from the respondents. Data was analysed using both descriptive and inferential statistics. The study adopted correlation, simple linear regression and multiple linear regression. The study found out that communication mode had no significant effect on water service provision in Kakamega County, Kenya.The study recommends great emphasis and focus on different aspects of communication for strategy planning rather than strategy implementation.