Cross Reality in Crisis Management

The continuous technological advancement of computer simulation, display technology, and the internet of things leads to the opportunities to use cross-reality (XR) technologies in crisis management. XR emphasizes the compositions of different concepts in reality-virtuality continuum under a shared online virtual world, including virtual reality (VR), augmented reality (AR), and mixed reality (MR). It is touted as a promising tool to facilitate crisis management strategies in different stages, including prevention, onsite management, and recovery. This research contributes to the field of research in VR, XR, and crisis management (an essential component of healthcare) in the following four ways: (1) It proposes an idea to apply XR in crisis management. (2) It proposes a framework to connect VR, AR, and MR serving one purpose. (3) It presents a qualitative study to examine the user perception of the XR-based crisis management method. (4) It brings out the challenges and opportunities of using XR in crisis management.