Nudging through Friction: An Approach for Calibrating Trust in Explainable AI

Explainability has become an essential requirement for safe and effective collaborative Human-AI environments., especially when generating recommendations through black-box modality. One goal of eXplainable AI (XAI) is to help humans calibrate their trust while working with intelligent systems., i.e., avoid situations where human decision-makers over-trust the AI when it is incorrect., or under-tr...