Eliciting Design Requirements for a Knowledge Management System in Cultural and Historical Heritage.

Designing a Knowledge Management System (KMS) from a socio-technical approach, usually includes elicitation of distinct, yet related, requirements from a user, system and domain level. However, this perspective presents shortcomings in terms of emergent and co-evolving interactions between agencies, particularly in highly-dynamic use contexts. To address these issues, this paper reports on a design science study that develops three design requirements grounded on sociomaterial (SM) tenets, and based on the study of imbrications between social and material agencies. We do so in the context of an interorganizational knowledge sharing network in the cultural and historical heritage domain, showing how the sociomaterial coordination practices could be better understood and directed to design practices. The findings reveal that a KMS derived from sociomaterial lens could potentially address different coordination issues that arise when sharing knowledge between heritage projects. Our artefact will be helpful in applying what have been mostly theoretical discussions on sociomateriality in highly-dynamic design settings.