Survey Of Citizens' Perceptions In The Adoption Of National Governmental Portals

The transformational role of e-government can be achieved through engagement of the citizens in the e-government rollout and subsequent adoption. The present study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation Theory and Trust Models in order to propose a research model to guide future e-government initiatives. The critical acceptance factors, namely: trust, security, and regulation are analyzed for the citizens' adoption process. The citizen's perceptions of electronic services adoption are analyzed based on the case study of the National Governmental Portal.