Patient Satisfaction In The Emergency Department Is Influenced By Total Length Of Stay: A Rfid Based Feasibility Study

Real-time location systems (RTLS) such as radio frequency identification (RFID) have been shown to improve safety, save cost, and increase patient satisfaction in a healthcare setting especially in the emergency department (ED). Hospital administrators have realized the potential of these applications for improved workflow and operations and are positively adopting it despite the substantial implementation costs of such technologies. Our group has reported several studies with RFID data in the ED showing the relationship between RFID determined patient contact times and length of stay (LOS). In this study, we use ED RFID data to determine the relationship between the total LOS in ED to the overall patient satisfaction obtained from a survey report. ED survey results from 35 questions were obtained from patients after discharge. An observational cohort study was performed in the ED using RFID data from Jan 1 - Dec 31, 2017 matched with the ED survey participants. A total of 2595 survey data was used for logistic regression analysis with the RFID data. Results show that higher treatment LOS influenced overall patient satisfaction negatively. The results provide new insights into designing ideal patient-care team interactions to reduce overall LOS while providing optimal ED care, thereby improving patient satisfaction.