Personal Assistants: Civil Liability And Dispute Resolution

In this chapter, we will study the problem of civil liability resultant from the use of intelligent personal assistants and the most appropriate legal means to resolve disputes in this area. Thus, starting from a preliminary analysis with regard to the protection of personal rights, we will analyse the different illicit behaviours that may occur as a result of the use of intelligent personal assistants, as well as the legal requirements for the liability that have to be verified and the possible need to implement new legislation on this area. In the second part of our study, we will examine the different legal means that can be used to resolve civil liability disputes arising from the use of intelligent personal assistants, with a particular focus on alternative means of dispute resolution.