Performance effects of trust-dependence congruence: The mediating role of relational behaviors

•Trust-dependence congruence influences firms’ satisfaction in B2B relationships.•Trust-dependence congruence has different effects on different satisfaction.•Relational behaviors partially mediate the effects of trust-dependence congruence.•Maintaining well-calibrated trust and dependence is important in B2B relationships.•The “dark side” arises in certain trust-dependence conditions in B2B relationships.