Improving continuity of HIV/AIDS care through electronic health records in resource-limited settings: A Botswana perspective

•Electronic health records (EHR) support health centre programs for HIV/AIDS.•Differences in documentation between EHR and paper records increase workload.•There are challenges to consistently operating and managing the EHR system.•The EHR system cannot communicate with other health or government facilities.•EHR use should be integrated with all health structures and processes.