An Empirical Evaluation of Video Conferencing Systems Used in Industry, Academia, and Entertainment

ABSTRACTVideo Conferencing Systems (VCS) are used daily---at work, in online education, and for get-togethers with friends and family. Many new VCSs have emerged in the past decade and a new market-leader has risen during the coronavirus period of 2020. Understanding how these systems work could help us improve them rapidly. However, no experimental comparison of such systems currently exists. In this work we propose a method to compare VCSs in real-world operation and implement it as a tool. Our method considers four main kinds of real-world experiments. Each captures different aspects, such as communication channels (audio, video, audio-video) and types of network environments (e.g., Ethernet, WiFi, 4G), and reports system and network utilization. We further implement an automated tool to conduct these real-world experiments, and experiment with three popular VCSs, Zoom, Microsoft Team, and Discord. We find that there are significant performance differences between these systems, and their behavior in different environments.