Patient’s Satisfaction with Medical Services enhances Medication Adherence among Diabetic Patients

Background: Diabetes mellitus in sub-Saharan Africa is a chronic and debilitating disease with increasing morbidity and mortality and health care costs.Aim: This study focused on determination of the role of patient satisfaction on medication adherence among persons with diabetes attending the Family Medicine clinic of Federal Medical Centre, Ido-Ekiti, NigeriaMaterials and Methods: A cross-sectional descriptive study was conducted on 156 adults with diabetes diagnosed in the hospital and have been attending the clinic for at least 6 months. Relevant data were collected using interviewer-administered semi-structured questionnaire and clinical parameters measured include fasting plasma glucose (FPG). Data were analyzed using statistical package for the social sciences (SPSS) software version 17.Result: In this study, 127 (81.4%) of the participants were satisfied with services provided while 87 (55.8%) had good medication adherence. There is significant difference between the satisfied and dissatisfied participants with regard to age group, ethnicity, pattern of medication adherence (based on Morisky medication adherence scale MMAS) as well as glycaemic control (based on FPG). The age of participants is a predictor of satisfaction while the level of patient satisfaction and age of the patients are predictors of pattern of medication adherence of the participants.Conclusion: This study revealed that there is a positive relationship between patient satisfaction, medication adherence and glycaemic control and the dimension of nursing services recorded the highest level of satisfaction.Recommendation: Healthcare providers and administrators need to continually improve the quality of service at every opportunity of caring for the patients.