New employee orientation, role-related stressors and conflict at work: Consequences for work attitudes and performance of hospitality employees

•Effective new employee orientation reduces role ambiguity and role conflict in employees.•Hindrance stressors are negatively related to job attitudes and performance.•Role ambiguity is negatively related to task performance.•Role conflict predicts job attitudes; this relationship is fully mediated by relationship conflict.•Results are based on a survey of 156 hospitality interns with a longitudinal component.