Assessing and Testing the Usability of Student Portal

Recent research comparing usability assessment methods has been interpreted by some to imply that usability heuristic evaluation is no longer necessary because other techniques such as usability testing can find sonic usability problems more easily and cost-effective than heuristic evaluation. Usability testing is a technique used in user-centered interaction design to evaluate a product by testing it on users. Student portal service provides users with channels of information and resources needed for their studies this includes access to library service, course information, and materials. However, there are challenges that come with this development such as lack of effectiveness, efficiency, accuracy, and performance of the student portal service. This article provides information on usability assessment and testing on the student portal of University Utara Malaysia. The study was conducted using a 17 item questionnaire based on efficiency, effectiveness, performance, and accuracy of the student portal service. The result shows that more than 70% of the users are satisfied with student portal service and also agree to its efficiency and performance. This article will impact the designers and system developers by informing them about the views of a user on a performance of the portal and also give them the window for improvement.