Feeding the bottleneck: airport congestion during relief operations

Purpose Scheduling the airlift of relief supplies into a damaged or small airport during a crisis is complex yet crucial. The volume of cargo and flights can temporarily overwhelm the airport's capacity and the mix of flights adds complexity. The purpose of this paper is to better characterize airport operations during a crisis, to develop a model that can assess strategies for scheduling flights and to draw implications for decision makers. Design/methodology/approach First, empirical data are analyzed to characterize airport operations. Previously unreported data from the 2010 Haiti earthquake response in the form of a "flight log" are analyzed to provide new insights and parameters. Alternate scheduling strategies are drawn from review of the literature and After Action Reports. Second, a queuing model is developed to understand operations in past crises and predict the impact of alternate scheduling strategies. Empirical data provide the parameters for airport scenarios evaluated. Findings Unloading capacity is seen to be the bottleneck but also to not be fully utilized, suggesting that a more aggressive flight schedule is needed. Scheduling flights is shown to be a tradeoff between volume of aid delivered and flights that must be diverted. The proper mix of aircraft and prioritized divert policies also provide benefits. Finally, it is beneficial, though perhaps counterintuitive, to create a parking buffer upstream from the unloading bottleneck. Originality/value Analysis of previously unreported data from the Haiti earthquake provides new insights regarding airport parking and unloading operations. A new model of airport scheduling for disaster response is proposed. The model differs from other humanitarian airlift models in that it focuses on aircraft parking and unloading. It differs from commercial aircraft scheduling and gate assignment in the objective used.