How Incidental are the Incidents? Characterizing and Prioritizing Incidents for Large-Scale Online Service SystemsExperience

ASE 2020, 2020.

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Abstract:

[experience paper] Although tremendous efforts have been devoted to the quality assurance of online service systems, in reality, these systems still come across many incidents (i.e., unplanned interruptions and outages), which can decrease user satisfaction or cause economic loss. To better understand the characteristics of incidents and ...More

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