Attitudes to receiving feedback from patient experience surveys: interviews with general practitioners

BackgroundTo date, little research has focused on doctors’ attitudes to patient experience surveys that give them personalised feedback. Although national surveys, such as the GP Patient Survey, report results at a practice level, GPs are additionally required to reflect on individual-level patient feedback for the purposes of appraisal and revalidation. This chapter examines doctors’ perceptions of patient experience surveys, and the receipt of personal feedback from these, in primary care settings.MethodsWe analysed data from 21 interviews conducted with GPs across 14 practices. Participants were sampled from doctors who had participated in our patient experience survey (reported in Chapter 9) and had recently received individual-level survey feedback.ResultsGeneral practitioners expressed commitment to incorporating patient feedback in quality improvement efforts. However, they also expressed negative …