Identifying the combinations of motivations and emotions for creating satisfied users in SNSs: An fsQCA approach.
International Journal of Information Management(2020)
摘要
•This study uses complexity theory and configurational analysis to explain satisfaction in SNSs.•Motivations and emotions combine to predict high satisfaction.•Convenience followed by entertainment and information motivations have key role for satisfied users.•High satisfaction can be achieved with the existence of both positive and negative emotions.
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关键词
Emotions,FsQCA,Motivation,Social networking sites,SNS,Social media,User satisfaction
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