Household satisfaction on solid waste collection services conducted by NGOs in Mymensingh Municipality , Bangladesh

The present study was conducted on solid waste management of Mymensingh municipality to find out the household satisfaction of solid waste collection services conducted by NGOs and to find out the factors associated with household satisfaction of waste collection. The study was performed with 120 respondents from ward no 4, 6 and 8 (NGOs working area) and ward no 18 (non NGOs area) of Mymensingh municipality. Data were collected using a questionnaire. The most of the respondents in the study areas were middle (13-50) aged with highest educational qualification at graduate level. Frequency of waste collection was regular. Results showed that 87.5% of the respondents were willing to pay service charge. The higher satisfaction rate for household waste collection service was observed in male (79.01%), old aged (82.05%), illiterate (80%), business person (83.34%) with medium income (80.35%) groups. The findings also showed that age, education, occupation, income status had significant (p<0.05) positive correlation with the satisfaction of solid waste collection services. Maximum satisfaction level was observed in MATI NGO’s working areas whereas minimum satisfaction level was observed in the non NGO’s area. From this study it is recommended that solid waste collection time should be properly maintained and NGOs showed increase manpower, labor cost, and transport. NGOs or other organization (government and private) should take more effective steps for increasing service availability in the study area.