Improving staff experience

Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation(2020)

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Locock L, Graham C, King J, et al. Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation. Southampton (UK): NIHR Journals Library; 2020 Mar.(Health Services and Delivery Research, No. 8.13.)
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