Engaging Stakeholders to Design an Intelligent Decision Support Tool in the Occupational Health Context

This paper presents a preliminary study for the hands-on creation of an intelligent decision support tool (IDST) for occupational health (OH) physicians. We addressed this challenge through an iterative design process consisting of three phases with different levels of stakeholder involvement, spanning from understanding the context to developing the concept and consolidating the design. We identified a set of design considerations that focused on enriching data collection, improving the accessibility of information, and blending the decision support into the workflow. To demonstrate these insights, we developed the concept of an AI-based OH consultation, called ConsultAI. ConsultAI is a conversational assistant that can provide real-time decision support to OH physicians during clinical interviews. Based on this case study, we discussed stakeholder engagement in the design of IDSTs for OH physicians.