Things Change: Comparing Results Using Historical Data and User Testing for Evaluating a Recommendation Task

Soon-Gyo Jung
Soon-Gyo Jung
Shammur A. Chowdhury
Shammur A. Chowdhury
Dianne Ramirez Robillos
Dianne Ramirez Robillos

CHI '20: CHI Conference on Human Factors in Computing Systems Honolulu HI USA April, 2020, pp. 1-7, 2020.

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Abstract:

We address a recommendation task for next likely flight destination to customers of a major international airline company. We compare performance using historical flight data and an actual user evaluation. Using two years of historical flight data consisting of tens of millions of flights, an ensemble and a collaborative filtering approac...More

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