Assessing Benefits of Information Process Integration in Supply Chains

Abstract Business process integration combines the information needed for product and service delivery within the supply chain and support the management service value offering in the supply chain. In this study, we show how the improved digital integration and automation of information flows enhance the speed of the purchasing and supply chain processes and thus provide cost savings by reducing the amount of manual work required by organizations. This study provides a novel framework for structuring a business process model that is based on global standards. The presented case study illustrates the method for evaluating the business impact of supply chain process digitalization and provides novel approach to estimate both operational and financial performance improvement of digitalization.