Continuous Incident Triage for Large-Scale Online Service Systems

ASE, pp. 364-375, 2019.

Cited by: 9|Bibtex|Views30|Links
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Abstract:

In recent years, online service systems have become increasingly popular. Incidents of these systems could cause significant economic loss and customer dissatisfaction. Incident triage, which is the process of assigning a new incident to the responsible team, is vitally important for quick recovery of the affected service. Our industry ex...More

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