Identifying avoidable switchboard delays in England's NHS hospitals: phase one of the national SWITCH project.

R Ghelani,E Maclean, M Adra,S Anderson, A Arora, C Aylward, H Bindra,C Carter,M Denning, N Dib, S Egan,L Ganis, H Illing, D R Kerwat,M Knight, S Maden,M Murphy, S Myers, G Mootein, H Penicott, M C Rooney, H Seehra, F Shams, D Yauwan, R Yogarajah, H Zhu

Acute medicine（2019）

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摘要

There are significant avoidable delays in contacting switchboard operatives across England. Quality improvement is underway.

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