The relationship between digitalization and servitization: The role of servitization in capturing the financial potential of digitalization
Technological Forecasting and Social Change(2020)
摘要
•Digitalization without servitization capabilities can lead to negative returns, i.e., the digitalization paradox.•Digital servitization explains profiting from digitalization requires servitization in manufacturing firms.•Emphasizing value of servitization in driving financial performance from digitalization, a call for digital servitization.•The results also emphasize the need for high investments in digitalization.•Further studies are needed on the complex relationship between digitalization, servitization and company performance.
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关键词
Digital servitization business model,Product-service systems (PSS),Smart manufacturing (Industry 4.0),Digitalization capabilities,Internet of Things (IoT),Customer relationship management (CRM)
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