Delimiting disruption: Why Uber is disruptive, but Airbnb is not

International Journal of Research in Marketing(2020)

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摘要
I offer reasons why disruption theory needs a revamp, define post-adoption then point out the gap between the considerable literature in marketing on post-adoption behavior, and the dearth in its immediate corollary, namely disruption. I then criticize the current definition of disruption and offer one instead, followed by three recent examples - iPhone, Uber, and Airbnb - where the claim is that the first two are indeed disruptive innovations, while the latter is not.
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关键词
Disruption,Post-adoption,New products,iPhone,Airbnb,Uber
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