Interactive Classification by Asking Informative Questions

Natural language systems often rely on a single, potentially ambiguous input to make one final prediction, which may simplify the problem but degrade end user experience. Instead of making predictions with the natural language query only, we ask the user for additional information using a small number of binary and multiple-choice questions in order to better help users accomplish their goals while minimizing their effort. At each turn, our system decides between asking the most informative question or making the final classification prediction. Our approach enables bootstrapping the system using simple crowdsourcing annotations without expensive human-to-human interaction data. Evaluation demonstrates that our method substantially increases classification accuracy, while effectively balancing the number of questions with the improvement to final accuracy.