'The Issue with that sort of Data?': Clinicians' Accountability Concerns Around COPD Self-Monitoring Tools

There is an increasing interest in CSCW to understand how technology can be used for the monitoring of chronic conditions, and how collaboration for care planning can occur between clinicians and patients through its use. Many studies in this area have focussed on the patients' experience of using such technology. We report findings from a small-scale study, where a smartphone app for monitoring Chronic Obstructive Pulmonary Disease symptoms was introduced into a community respiratory service for patients' use. Our findings provide three key insights into the clinicians' experiences in receiving the patient reported data and supporting the patients' use of the app as part of their service.