Offline and Online Satisfaction Prediction in Open-Domain Conversational Systems

Jason Ingyu Choi
Jason Ingyu Choi
Ali Ahmadvand
Ali Ahmadvand

Proceedings of the 28th ACM International Conference on Information and Knowledge Management, pp. 1281-1290, 2019.

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Keywords:
conversation context representation conversational system evaluation satisfaction prediction in conversational systems

Abstract:

Predicting user satisfaction in conversational systems has become critical, as spoken conversational assistants operate in increasingly complex domains. Online satisfaction prediction (i.e., predicting satisfaction of the user with the system after each turn) could be used as a new proxy for implicit user feedback, and offers promising op...More

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