Chatting Without Borders: Assessment as the First Step in Cultivating an Accessible Chat Reference Service

Teagan Eastman,McKenzie Hyde, Katie Strand,Rachel Wishkoski

Journal of Library & Information Services in Distance Learning（2019）

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摘要

As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. Thi...

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borders,service,assessment,reference

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