Reappraising maturity models in e-Government research: The trajectory-turning point theory

•We develop the trajectory-turning point theory of e-Government maturity.•E-Government maturity unfolds through stable trajectories punctuated by turning points.•Turning points signal discontinuities in the alignment process.•Turning points play a key role in the e-Government strategizing process.•E-Government strategizing is underpinned by the evolving interplay of generative mechanisms.