Airport Passenger Arrival Process: Estimation of Earliness Arrival Functions

Airport terminals are complex nodes where passengers are processed under limited capacity conditions. Congestion problems and delays are likely to occur, with negative impacts on customer satisfaction. To keep high quality levels, the knowledge of passengers’ arrival patterns is a key factor. In this study, a methodology based on the use of Bar Coded Boarding Pass (BCBP) technologies has been proposed to estimate arrival rate functions for different types of passengers (Low Cost and Full Carrier passengers) and time of the day. The results obtained for a test case have been analysed and discussed.