Smart Program Management in a Smart City

A Smart City is an urban area able to create economic development and high quality of life through the integrated use of technology and the optimization of resources. The most common problem in a Smart City is the existence of many projects focused on individual smart city domains such as energy efficiency in buildings, public transport services, car sharing, smart grids, etc. The lack of an integrated vision and management in this context lacks of economies of scope and scale. In this work, the complexity underlying the management of a Smart City is addressed starting from the proposal of a Smart City Integrated Model and the evaluation of the potential benefits deriving from the adoption of Program Management tools and techniques for managing aspects such as transversality, technological matters and interdependences between smart projects. A retrospective analysis on a sample of 214 projects has been carried out. The results obtained encourage the adoption of “smart program management” in the context of a smart city.