It’s Made of People: Designing Systems for Humans

Technical services staff, along with programmers, supervisors, and frontline librarians, participate in all sorts of systems. Whether they recognize it or not, they are used to interacting with the world through the lens of the systems they work with. In this presentation from the North Carolina Serials Conference, Andreas Orphanides looks at some of the challenges of interacting with the world in terms of systems, discusses the human costs of failing to recognize the limitations of systems, and provides a framework for thinking about systems to help ensure that our systems respect the humanity of their human participants.